Refund, Returns and Cancellation Policy

Cancellation Policy

At Simple Stitch, we strive to provide a seamless shopping experience for our valued customers. We understand that plans can change, so we allow cancellations under the following terms:

  1. Cancellation Period:
    You may cancel your order within 24 hours of placing it. To do so, please email us at contact us with your order details, including your order number and contact information.
  2. Post-Processing Policy:
    Once your order has been processed, we are unable to accept cancellations. This ensures that we maintain efficiency in preparing and shipping your unique lifestyle products.

We appreciate your understanding and are here to assist you with any questions or concerns. For further assistance, please feel free to contact our support team at contact us

Return and Refund Policy

At Simple Stitch, we aim to ensure customer satisfaction by offering quality products and a smooth resolution process for any issues. Please review our return and refund policy below:

1. Exchange Policy

We accept exchanges under the following conditions:

  • Sizing Issues: If the clothing item does not fit, you can request an exchange for a different size.
  • Defective Products: If the product you received is defective, an exchange can be requested.

Conditions for Exchange:

  • Requests must be made within 48-72 hours of receiving the product.
  • Email your request to contact us with your order details, including order number and a clear photo of the product.

2. Return Policy

We do not accept returns unless there is a defect in the original product.

For Defective Products:

  • Share a clear photo of the defect with us at contact us.
  • Our production team will review your request. If the defect is validated, we will arrange a return pickup.

3. Refund Process

Refunds are only applicable for defective products after the return process is complete.

  • Once the product is picked up and verified, you will need to provide:
    • Order Number
    • Bank Account Details (Account Name, Account Number, and IFSC Code).
  • Refunds will be processed directly to your bank account within 7-10 business days of verification.

Important Notes

  • Items must be unused and in their original packaging for exchange or return.
  • Refunds are not applicable for sizing issues; only exchanges will be entertained in such cases.

We are here to help! For any concerns or assistance, please contact us at contact us.

Thank you for choosing Simple Stitch.

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